Frequently Asked Questions
Everything you need to know about your Leya Doll experience.
What materials are Leya Dolls made from?
Safety and quality are our priorities. Every Leya Doll is crafted from high-quality, eco-friendly polyester fibers and skin-friendly plush fabrics that meet international safety standards (CE and EN71).
How long does shipping take?
We ship globally. Standard shipping typically takes 7-15 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are the dolls safe for newborns?
Yes, our dolls are designed with safety in mind. They feature embroidered details instead of plastic beads or small parts, making them safe and soft companions for infants and toddlers.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely in love with your doll, you can return it in its original condition for a full refund or exchange.
Can I wash my Leya Doll?
To maintain the softness and shape of your doll, we recommend gentle hand washing with mild detergent. For machine washing, please use a laundry bag on a delicate cycle and air dry only.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payments via PayPal and Apple Pay.